CAROLYN FERGUSON, CPS
AdminAssist.cA
http://www.adminassist.ca
Email: mail@adminassist.ca
QUALIFICATIONS OVERVIEW
- Certified Professional Secretary - Knowledgeable in Business Applications; Management; Finance and Business Law
- Provide Virtual (off-site) Administrative services including Data Entry, PowerPoint Presentations, Form Preparation, Resumes, Internet Research, Word Processing, Logos, Website Development
- Sound knowledge of current business practices as well as extensive computer application skills
- Take pride in ensuring that the utmost care is always taken when dealing with sensitive material or highly confidential information.
- Experienced at compiling, editing and publishing reports.
- Highly organized, creative and always willing to take on new challenges.
- Proven ability to grasp new procedures quickly and cope well with multiple tasks and shifting priorities
- Mature, reliable employee with a very strong work ethic.
SKILLS
- Windows 95 / 98 / XP - Internet Explorer / Microsoft Outlook
- MS-Office Suite 2000 - Word / Excel / PowerPoint /Publisher
- FrontPage Webmaster
- Corel WordPerfect Suite 2000 - WordPerfect/ Quattro Pro / Presentations
- PhotoDraw - Logo Samples
- Lotus Notes
- Visio - Business Diagrams Software
- Misc: AS400 System / Mapcon Purchase Order Software
- Many years experience with a wide variety of office equipment and procedures
EDUCATION & TRAINING
2000 Certified Professional Secretary: Management; Finance & Business Law; Business Applications
1999 WordPerfect/Quattro Pro for Windows; Lotus Notes -PC Etcetera, Mississauga, Ontario
1990 Computer Applications In Business I Certificate -Sheridan College, Brampton, Ontario
Prior Medical Secretary Certificate
Clerical Secretary Diploma
High School Graduation Diploma
Miscellaneous: ISO 9001 ~ WHMIS ~ CPR
AFFILIATIONS AND INTERESTS
Member of:
- IAAP (International Association of Administrative Professionals) since 1999
- Beta Sigma Phi since 1984
- CVAC - Canadian Virtual Assistant Connection
- Canadian Women's Business Network
- Digital-Women.com
- Womans-Net
- WebProWorld.com
RECENT WORK EXPERIENCE
AdminAssist.cA 16689 Leslie Hill, Terra Cotta, Ontario L0P 1N0
OWNER & ADMINISTRATOR Aug 2003 to present
· Website which provides information and resources to help Administrative Professionals do their job: http://www.adminassist.ca
· Webmaster: AdminAssist.ca Dogface Records Peel-Halton IAAP Ottawa West IAAP.
· Virtual (off-site) Administrative Services: Data Entry, PowerPoint Presentations, Form Preparation, Resumes, Internet Research, Word Processing, Logos, Website Development
· Web hosting
Tutorial Services - Office Applications and General Computer Knowledge
EXECUTIVE ASSISTANT to V.P., Research &Technology (Petrochemical Company) May 1995 to Aug 2003
· Provided administrative support to the Vice-President, Research and Technology and his Managers including preparation of correspondence, research reports, presentations as well as file management and travel coordination
· Maintained confidential employee records; prepare documentation as required for new hires, terminations or updates to existing records.
· Coordinated receipt of Technical Project Time Charges from all Technical Personnel and enter data into BPCS monthly.
· Compiled and prepared documentation for Annual R&D Research Tax Credit submission.
· Compiled and distributed the Research & Technology Monthly Report.
· Coordinated, processed and maintained records for the Polymers Customer Complaint process, in accordance with ISO procedures.
· Assisted in setting up and currently maintain the Product Information Database in Lotus Notes. Distribute to Customers as requested by mail, fax or e-mail.
· Assisted in designing form and now maintain MSDS files. Distribute as required by mail, fax or e-mail.
· Maintained inventory and communicated directly with suppliers in order to maintain stock levels of Stationery/Computer/Printer Supplies for the Technical Centre in a cost effective manner.
· Provided telephone and visitor reception services as required.
RECEPTIONIST/INVOICING/SCHEDULING (Lighting Maintenance Company) Sept 1984 - DEC 1994
· Preparation and co-ordination of Service Schedules, dispatch of service crews as required, communication with Customers to ensure their needs are met promptly and efficiently, ordering and expediting materials as required both for crews and office personnel, preparing quotations and proposals and all correspondence as required by the President and Account Managers.
· Data entry Invoicing.
· Photocopied and collated documents for distribution, mailing and filing
· Telephone reception and mailroom duties
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